Frequently Asked Questions
Everything you need to know about your j.HENNESSY experience.
What is the standard shipping time for j.HENNESSY orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I track my delivery?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website so you can monitor your package in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all j.HENNESSY tags still attached to be eligible for a full refund.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements against our specific garment dimensions to find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' options at checkout for your convenience.
Are your materials sustainably sourced?
At j.HENNESSY, we are committed to ethical fashion. We partner with certified suppliers to ensure our fabrics meet high standards for environmental responsibility and durability.